Although 100% customer satisfaction is a priority, problems can & sometimes do arise. If for some reason you are not fully satisfied with your purchase, you may return your item (in whole or part) within 30 days of the purchase date. Returns should be properly packaged and in the same condition they were received. Unless other arrangements have been made, "All non-defective returns are subject to a 10% restocking fee, and shipping costs are non-refundable," in accordance with company policy. Refunds will usually be issued within 5 business days of receipt. However, please contact me first to discuss other possible options before returning your merchandise. Your patience & understanding is greatly appreciated!